Our Policy

It is our intention to provide our guest with professional customer services. The following policies and procedures serve as a guide for first-time and regular massage guests of Therapeutic Release Massage.

Arrival

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.
Please try to arrive as close to your appointment time as possible.

Payment

We accept cash, check, or credit cards (Mastercard, Visa, Discover, or American Express). We require pre-payment for our first time guest as well as gift certificate.

Cancelation

Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service.
We recognize the time of our guest and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time.

Booking

You can call to schedule an appointment or you can book online by clicking on the
BOOK MASSAGE button or the SCHEDULE page.
We offer sessions by appointment only. We do not accept walk-ins.
We recommend that guests schedule their next massage or other service before leaving, so bring your calendar.
You will receive a confirmation email that your appointment has been booked and a reminder email two days before your appointment.

New Clients

We ask that all new guests, please fill out your online History Forms and arrive as close to your appointment time as possible.
We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other client. Full price of scheduled services will apply, so please plan accordingly.